Description
Position: Receptionist
Location: Be Inn Hotel
About Us:
At Be Inn Hotel, we pride ourselves on providing exceptional hospitality experiences. Nestled in [insert location], our hotel offers a blend of luxury and comfort, making every guest's stay memorable.
Job Overview:
We are seeking a friendly and professional receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere. Your primary responsibility will be to ensure smooth check-in and check-out processes, as well as assisting guests with inquiries and providing information about our hotel's amenities and local attractions.
Responsibilities:
Greet guests upon arrival with a warm and friendly demeanor.
Process guest check-ins and check-outs efficiently and accurately.
Handle guest inquiries, requests, and complaints promptly and courteously.
Provide information about hotel facilities, services, and local attractions.
Maintain a tidy and organized reception area.
Answer phone calls and direct them to the appropriate department or person.
Assist with administrative tasks as needed, such as handling reservations and updating guest information.
Collaborate with other hotel staff to ensure exceptional guest experiences.
Requirements:
Previous experience in a customer service or hospitality role preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in using hotel management software and basic computer skills.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A positive attitude and a passion for providing outstanding service to guests.
Benefits:
Competitive salary
Employee discounts on hotel stays and amenities
Opportunities for career advancement
Training and development programs
A supportive and inclusive work environment